Refund Policy

1. Service Cancellation Policy

You may cancel your booking or account at any time through your account settings or by contacting our support team at mmmdancestudio@gmail.com. Upon cancellation:

• Your service will remain active until the end of your current billing period
• No additional charges will be applied after cancellation
• You will retain access to all features until your subscription expires
• Your data will be preserved for 30 days after cancellation for potential reactivation

2. Refund Eligibility

We offer refunds under the following circumstances:

30-Day Money-Back Guarantee

New customers can request a full refund within 30 days of their initial purchase if they are not satisfied with our service. This applies to first-time customers only.

Service Unavailability

If our service is unavailable for more than 24 consecutive hours due to technical issues on our end, you may be eligible for a prorated refund for the affected period.

Duplicate Charges

In case of duplicate or erroneous charges, we will provide a full refund for the incorrectly charged amount within 3-5 business days.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Requests made after the 30-day money-back guarantee period (except for service unavailability)
• Cancellations due to violation of our Terms of Service
• Partial month usage - we do not provide prorated refunds for partial month cancellations
• Third-party payment processor fees (these are non-recoverable)
• Custom development or setup services already provided

4. How to Request a Refund

1. Contact Support: Email us at mmmdancestudio@gmail.com with your refund request
2. Provide Information: Include your account details, booking information, and reason for the refund request
3. Review Process: Our team will review your request within 2 business days and respond with our decision
4. Refund Processing: If approved, refunds are processed within 5-10 business days to your original payment method

5. Refund Processing Time

Once a refund is approved:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 7-14 business days
• Digital Wallets: 3-7 business days
• UPI/Net Banking: 1-5 business days

Note: Processing times may vary depending on your bank or payment provider. Myself and My Moves is not responsible for delays caused by third-party payment processors.

6. Subscription Downgrades

If you wish to downgrade your subscription plan:

• The downgrade will take effect at the start of your next billing cycle
• You will retain access to premium features until the current billing period ends
• No refunds are provided for downgrades, but you won't be charged the higher amount in the next cycle

7. Contact Information

For any questions regarding refunds or to request a refund, please contact us:

• Email: mmmdancestudio@gmail.com
• Phone: +91 8086056781
• WhatsApp: +91 8086056781
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

8. Changes to This Policy

Myself and My Moves reserves the right to modify this refund policy at any time. We will notify users of any significant changes via email or through our platform. Continued use of our service after policy changes constitutes acceptance of the updated terms.

This refund policy is governed by Indian law and any disputes will be subject to the exclusive jurisdiction of the Ernakulam District High Court.

MMM Dance Studio
Registered in India
Email: mmmdancestudio@gmail.com